Returns

Right of withdrawal of the customer.

The customer shall have a maximum period of 15 (FIFTEEN) calendar days from receipt of the order to withdraw from the contract. The customer shall bear the direct cost of returning the item to BuckerBook. In order to return the product, the customer must send an email to BuckerBook (buckerbook@buckerbook.com) or call the Customer Service telephone number 91 782 52 51 indicating the order number and the products to be returned. 

The customer will not be able to change or return a product if, by making that purchase, he/she has benefited from any kind of promotion outside BuckerBook.

EXCHANGES AND RETURNS

Exchanges and returns of products purchased in BuckerBook, after the 15 days period, will be refunded for a voucher or any other product of the same amount, or higher if the difference is paid. The maximum period for any exchange is 6 months from the reception of the product:

1. To start the exchange (after the withdrawal period referred to in the previous section) or return process, the customer must send an email to BuckerBook (buckerbook@buckerbook.com) or call the Customer Service telephone number 91 782 52 51 indicating, in each case, the reason for the exchange or return. In the case of exchanging an item for another one, the customer must inform in writing to buckerbook@buckerbook.com, or through the "Incidents" section of his/her account, about the item he/she wants, model, brand, size, color, etc.
2. Any product that the customer wishes to exchange or return must always be returned with the original packaging and labeling intact, properly packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received, which will be determined by BuckerBook's experts.
3. No exchange or return will be accepted for screen-printed or personalized products, for items that can be copied (such as CDs, electronic games, books...), for underwear, custom products and for those products that require any modification for their sale.
4. Cartography returns will not be accepted, and only exchanges can be made.
5. If the order is returned to its origin due to the transport company being unable to deliver the goods to the addressee, BUCKER BOOK, S.L. will carry out a single reshipment, bearing the cost of the latter. If the goods are returned to the origin, it will be the customer who will have to pay for the third shipment, without being able to return the order for this reason.
6. Upon receipt of the package, the customer will confirm the good condition of the product and that what was received corresponds to what was actually ordered.
7. If the return is due to a product defect, the refund will be made within 15 (FIFTEEN) working days from the reception of the item by BuckerBook, by bank transfer to the account number provided by the customer for this purpose, refund to the card with which the payment was made, or by PayPal, as appropriate.
8. BuckerBook will act in the same way in the case of an exchange of an incorrectly sent product, sending again, at its own expense, the product purchased by the customer. For second and subsequent exchanges on the same order, the customer will be responsible for the product exchange costs.
9. If BuckerBook sends the product correctly and the exchange or return is due to the customer's personal reasons, the customer will be responsible for all the costs that may arise.
   

The customer must send the product to the following address:

BUCKER BOOK, S.L.

Cuatro Vientos Airport

Edificio Real Aeroclub de España

28054 Madrid

Telephone: 91 782 52 51

UPON RECEIPT OF THE PACKAGE, THE GOOD CONDITION OF THE PRODUCT WILL BE CONFIRMED.